ABAA Website Policies and Procedures
Order Processing and Shipping Policies and Procedures
Orders are expected to be processed on the site (and ideally shipped) no later than 3 business days after they are placed. Mark the order 'Rejected', 'Shipped', or 'Pending' within 3 business days. If an order is not marked within 3 business days, it is subject to automatic cancellation.Booksellers are responsible for packing and shipping materials, and for packing all materials in such a way as to secure or protect the item in transit. Booksellers will be responsible for any damage to, or loss of, materials in transit. Responsibility of materials in transit remains with the bookseller until items are delivered to the purchaser.
Returns/Refund Policies for Members
Lost in Transit/Book Did Not Arrive:If the order does not arrive within 30 days of the estimated delivery date, the customer is eligible for a full refund of the purchase price, including shipping costs. The customer must contact and the bookseller within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:
If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. The customer must contact and/or the seller within 30 days of the estimated delivery date to initiate this refund.
Incorrect Book/Not as Described/Damaged Before or In Transit:
The customer is eligible to receive a full refund of the purchase price, including shipping costs, if the return is a result of an error on the bookseller's part. Refunds on return shipping costs are at the discretion of the participating bookseller. To receive a refund, the customer must send the item directly to the bookseller within 30 days of the estimated delivery date and in the same condition in which it was received.
Changed Their Mind/Ordered the Wrong Title:
Individual booksellers' policies may vary slightly, but the customer may send the book(s) to the bookseller to receive a refund of the book price only.
Corresponding Returns/Refunds Policies for Customers
Lost in Transit/Book Did Not Arrive:
If the order does not arrive within 7 days of the estimated delivery date for domestic shipments, or within 14 days of the estimated delivery date for international shipments, you are eligible for a full refund of the purchase price, including shipping costs. You must contact ABAA and the bookseller within 30 days of the estimated delivery date to initiate a refund for an order lost in transit.
Incomplete or Incorrect Address Provided by Customer/Unclaimed/Returned to Sender/Etc.:
If the book is returned to the bookseller for one of the above reasons, or a similar reason, the refund price will include the book price only. You must contact ABAA and/or the seller within 30 days of the estimated delivery date to initiate this refund.
Incorrect Book/Not as Described/Damaged Before or In Transit:
You are eligible to receive a full refund of the purchase price, including shipping costs, if your return is a result of an error on the bookseller's part. Refunds on return shipping costs are at the discretion of the participating bookseller. To receive a refund, you must send the item directly to the bookseller within 30 days of the estimated delivery date and in the same condition in which it was received.
Changed Your Mind/Ordered the Wrong Title:
Returns for reasons other than those stated above are accepted, provided that such returns are promptly notified to the bookseller and the material carefully packed and returned in the same condition as received. Such discretionary returns will not normally be subject to refund of postage charges.
Credit Card Chargebacks
In the event that a customer has a dispute regarding an order, they can issue a chargeback through their credit card company. In effect, this reverses the credit card charge. Once a chargeback has been issued, the burden of proof lies with the bookseller to demonstrate that the order was properly filled and that the charge was warranted. Most chargebacks can be avoided by promptly responding to customer questions or requests for additional information from Biblio.com bookseller support staff at .If we receive notification of a chargeback. We will inform you via email to request information so that we can attempt to resolve it on your behalf. If it cannot be successfully reversed, then we will debit your account for the amount of the chargeback plus the bank fee associated with the chargeback, currently USD $25. Generally, signed proof of delivery will be required by the credit card company to successfully reverse a chargeback. Chargebacks resulting from fraudulent transactions will be handled by us, and you will not be debited for these transactions.
Buy Direct
The policies in this document also apply to orders received through the Buy Direct program. Booksellers participating in the Buy Direct program will follow industry standard security practices.